Nassau County Sheriff's Office

An Accredited Florida Law Enforcement Agency

Non-Emergency Lines: (904) 225-5174 | (904) 548-4009 | toll free (855) 725-2630

NCSO celebrates National Telecommunications week April 9-15, 2017


The Nassau County Sheriff’s Office will be recognizing and commending the deserving women and men in our 911 Communications Center for the job they do each and every day during National Telecommunications Week April 9 through April 15, 2017.  The week is designated as a time when we all can thank public safety men and women who respond to emergency calls and dispatch emergency professionals and equipment during times of crisis.  We can show gratitude to 9-1-1 call takers and dispatchers that maintain radio and emergency phone systems, communications staff trainers, communications center personnel, and other public safety telecommunications staff who work tirelessly, often behind the scenes, to help you during emergencies.

The trying time and events that are currently happening in the state, nation and world makes the duties performed by these members even more difficult; however, they perform them in a very knowledgeable and professional manner.  Every day, millions of people depend on the skill, expertise and commitment of public safety telecommunications professionals who help save countless lives by responding to emergency calls, dispatching emergency professionals and equipment and providing moral support to residents and visitors in distress.

“The real first responder to any incident is the 9-1-1 communications officer.  They are the person picking up the phone and saying “9-1-1, where’s your emergency?  Our Communications Officers become the first contact for people who are in a crisis of some kind.  They are the link that brings the Police, the Deputy Sheriff, the Firefighters, or the Paramedics and EMTs. They are the “first” First Responders,” said Sheriff Leeper.

Many times these “unsung heroes” are overlooked or taken for granted.  “Our Communications Officers and Supervisors do a tremendous job for the public safety community and are the lifeline between our deputies, officers, and fire/rescue personnel and their safety,” Leeper said.

These telecommunications officers are known as the “voice without a face” to the motoring public and are normally the first to receive the call when assistance is needed.

Linked to the emergency only by a phone line, it’s up to the 9-1-1 dispatcher to determine what’s going on, what needs to happen to respond to the emergency, and what personnel and equipment needs to be dispatched.

A screaming mother holding the limp body of her baby, a distraught elderly person trying to wake up their spouse, a child hiding in a closet while it’s parents fight in the next room, or a confused person who was just in an automobile accident and doesn’t know where they are – these are just a few of the types of calls that come into our 9-1-1 call center.  It’s up to the 9-1-1 Communications Officer to calm the caller, enter precise information into a computer, and do the actual dispatching of equipment and people.

Most of the time, the Communications Officer doesn’t see the end result of the call.  They’ve moved on to the next 9-1-1 call, and then the next. It’s rare that they get to know the final outcome of the emergency, but the satisfaction of doing an important job to help the public is what drives them.

The satisfaction of helping in times of need is a prime motivator of 9-1-1 Communications Officers. They’ll be back again tomorrow, to start all over again.  “9-1-1, where’s your emergency?”